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All Sales Skills Courses
Handling a Difficult Customer
At first glance, handling a difficult customer may seem like …
What you'll learn
At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to
handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others,
you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this workshop is the first step in a process towards forever changing how you interact with others.
What you'll learn
The ability to interpret body language is a skill that will enhance anyone’s career.
Body language is a form of communication, and it needs to be practiced like any other form of communication.
Whether in sales or management, it is essential to understand the body language of others and exactly what your own body is communicating.
What you'll learn
“Sales” is much more than providing the customer with the goods, in exchange for money.
Sales involve a relationship, not only between the sales representative and the customer,
but the company and the customer. There are many qualities customers look for in, not only products,
but in sales people.
Being the only link between the product and the customer,
it is important to develop these important qualities.
Sales Fundamentals
Welcome to the Sales Fundamentals workshop. Although the definition of …
What you'll learn
Welcome to the Sales Fundamentals workshop.
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex.
It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
This workshop will give participants a basic sales process, plus some basic sales tools,
that they can use to seal the deal,
no matter what the size of the sale.
Proposal Writing
Welcome to the Proposal Writing workshop! A good proposal doesn’t …
What you'll learn
Welcome to the Proposal Writing workshop!
A good proposal doesn’t just outline what product or service you would like to create or deliver.
It will convince the reader that it is the only logical choice.
This course will take participants through each step of the proposal writing process,
from understanding why they are writing a proposal;
to gathering information;
to writing and proofreading;
to creating the final,
professional product.
Overcoming Sales Objections
Everyone who works in sales will run into sales objections. …
What you'll learn
Everyone who works in sales will run into sales objections.
From retail employees on the sales floor to sales executives,
people at every level of the business need to learn how to overcome sales objections.
With the right training, it is possible to turn objections into opportunities.
Investing in sales objection training will help improve sales and the company’s bottom line.
What you'll learn
Sales can be a tough job, and it can be hard to keep your sales team motivated to pursue leads and close deals day after day.
Rejection is sometimes part of the job in sales, and that can make some days more difficult than others.
Developing a solid set of strategies for motivating your sales team will not only increase your bottom line,
but will increase team member satisfaction and retention.
Taking the time to figure out how best to prepare and motivate your sales team is one of the best investments you can make in your organization.
What you'll learn
In the age of online shopping and technology,
in-person sales can easily be ignored. Do not overlook;
however, the importance of personal contact.
You never know when or where you will meet your next customer,
and it is important to make a good impression.
Anyone who is interested in sales must be confident in the art of in-person sales.
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